Frequently Asked Questions

Where can I find product ingredients and directions?

Check the relevant product page and product packaging for the confirmed ingredient list, directions and precautions. Details that are still being confirmed will be added before the product is offered for purchase.

How do I choose a routine?

Keep your routine simple and follow each product’s individual instructions. Visit our skincare routine guide for general steps. It is educational information, not medical advice.

How do I contact CHRAZMA?

Email chrazma@gmail.com or call/WhatsApp +92 321 6087210. For order questions, include your order number.

Where does CHRAZMA deliver?

Available destinations, shipping charges and delivery estimates will be displayed at checkout once confirmed. Please contact us before ordering if you need help understanding an available option.

How can I track an order?

When tracking is available for your order, use the tracking link or reference provided in your order or dispatch communication. Visit Track Your Order for guidance.

What if my order arrives damaged or incorrect?

Please contact us promptly at chrazma@gmail.com with your order number and a description of the issue. We will review it and explain the available next steps under the store policy shown when you order.