Returns & Refunds

If there is a problem with an order, please contact CHRAZMA so we can understand what happened and explain the next steps. The return and refund terms applicable to a purchase will be shown in the store policy at the time you order.

Contact us about an order

Email chrazma@gmail.com or call/WhatsApp +92 321 6087210. Please provide your order number, the item concerned and a clear description of the issue. If an item is damaged or incorrect, photographs can help us understand the issue.

What happens next?

We will review the information and reply with the available options under the policy that applied to your order. Please keep the product and its packaging until you have received instructions. Do not send an item back before contacting us, as return arrangements may depend on the issue and order.

Refund status

If a refund is approved, we will explain how it is processed. The time for funds to appear can depend on the original payment method and payment provider.

Store setup note: eligibility, timeframes, return shipping arrangements and refund conditions are being finalized and will be stated in the store policy before orders are accepted.